Terms And Conditions

Terms and Conditions

Last updated: August 1, 2017

INTRODUCTION

U&Iyurveda Healthcare Private Limited (referred to as “we”, us”, “U&Iyurveda”) is the owner and operator of the internet resource https://www.youandiyurveda.com (this “Website” / the “Website”/ our “Website”) on the World Wide Web.

These Website Terms and Conditions (“Terms”) contained herein, Privacy Policy and Disclaimer shall apply to your use of this Website. Please go carefully through these Terms and Conditions, Disclaimer and the Privacy Policy available at https://www.youandiyurveda.com before you decide to access the Website or avail the services made available on this Website. These Terms and Privacy Policy apply in full force and effect to your use of this Website and by using this Website, you expressly accept all Terms and Conditions, Privacy Policy, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you are a minor. By accessing the Website to use the Services, you warrant that you have completed 18 years of age as on date of your use of the services and that you have fully read and understood the Terms and Conditions and Privacy Policy as available on the Website, and agree to abide by them.

By availing any Service offered by us on/through this Website, you signify your acceptance of the Terms and Privacy Policy in full. You acknowledge that you will be bound by our Terms and Conditions and Privacy Policy for availing any of the Services offered by us. 

You must not use this Website, if you have any objection to any of these Website Terms and Conditions or Privacy Policy. If you do not understand any aspect of the Terms, please feel free to contact using the information found at the end of this Terms and Conditions.

DEFINITIONS

  • We’/ ‘Our’/ ‘Us’ shall mean and refer to U&Iyurveda.
  • A "Visitor" is someone who merely browses our Website, but has not registered as Member.
  • A "Member" is an individual that has registered with us to use our Service.
  •  “You”/ "User" refers to either a Visitor or a Member.
  • All text, information, graphics, audio, video, and data offered through our Website are collectively known as our "Content".
  •  “Consultant” refers to an Ayurveda Practitioner in India having the requisite knowledge, expertise, and capacity to provide Ayurveda Consultancy.
  • Our "Services" represents the collective functionality and features including but not limited to video consult, live chat, emails, phone support as offered through our Website and/or software application to our Members.

This Terms and Conditions applies to those services made available by U&Iyurveda on the Website (“Services”), which are offered to the Users, including the following:

Facility to (i) create and maintain ‘USER Accounts’,

    (ii) to make appointments with Consultants

    (iii) any other service provided by U&Iyurveda.

AYURVEDA CONSULTATION

www.youandiyurveda.com is designed to provide you Ayurveda consultation in the comfort of your home. The consultation is provided by qualified Ayurveda practitioners in India. By using the Website you agree that the consultation is provided on the information entered by you in the online portal voluntarily. You also agree that Ayurveda is legalized and recognized in your State/Country of Residence and for the same you are taking conscious decision and responsibility to pursue Ayurveda Consultancy. Information or consultation provided on our Website by consultants should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment. Before acting on any of the Information or consultation or advice offered in/through the site (including but not limited to video consult, live chat, emails, phone support), you should confirm that such action is applicable and suitable to you, by referring to your own healthcare provider.

We are an intermediary party working for making the information available to you. The consultant is not an employee or agent of U&Iyurveda but only an independent contractor. If you undertake any implementation of courses recommended by the Consultant, then you will be responsible for the risk that could be involved in it. Further if you use this site you agree to waive any right to claim for any losses or damages as a result of your use of the Website.

 

NO MEDICAL ADVICE

Some of the content, images, text, graphics, advise, suggestions and other material, including information provided in direct response to your questions or postings, may be provided on the Website by the Ayurveda Consultant (collectively referred as “Information”). The provision of such Information does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is for informational purposes only. We shall not be liable to you or anyone else for any decision made or action taken by you relying on such information..

The Ayurveda Consultancy is not a substitute of proper health examination or treatment. Everything which has been placed on U&Iyurveda is for your information purpose only, either its services or content. All information comes from independent Ayurveda Consultants and is for information purposes only. The information contained in this Website (including but not limited to video consult, live chat, emails, phone support) or provided through our videos, programs or Services is not intended to be a substitute for professional medical advice, diagnosis or treatment that can be provided by your own physician, therapist, counsellor, mental health practitioner, licensed dietician or nutritionist, spiritual counsellor, or any other licensed or registered health care professional. You must not rely on the information on this Website as an alternative to medical advice from your doctor or other professional healthcare provider, Mental Health Provider, dietitian or nutritionist.

NO DOCTOR-PATIENT RELATIONSHIP

The Website is not intended to be used to treat or give diagnosis of a medical condition. The information on this Website (including but not limited to video consult, live chat, emails, phone support) is provided for general informational purposes only and should not be relied upon as a substitute for professional medical advice, evaluation or care from your qualified healthcare provider. We do not intend to replace any relationship that exists, or should exist, between you and your healthcare provider, therapist, counsellor, or other physical or mental health care professional or spiritual counsellor. If you have or suspect that you have a medical or mental health issue, contact your own health care provider promptly. Do not disregard professional medical advice or delay seeking professional advice because of information you have read on this Website or received from us. Do not disregard medical advice or delay or stop taking any medications without speaking to your physician, mental health provider or other healthcare professional. Nothing described on this Website shall be taken or begun without first consulting your physician or other healthcare provider.

 

VOLUNTARY REGISTRATION

In order to fully access this Website, you must complete the Registration process by voluntarily providing us your personal information which you recognize and expressly acknowledge is personal information allowing others, including U&Iyurveda, to identify you: name, User ID, email address, address, date of birth, gender, phone number and password chosen by you. Other optional information may be requested on the registration page. We do not collect personally identifiable information about you except when you specifically provide such information to us on a voluntary basis.

Please read our Privacy Policy on this Website carefully to understand that when you use the Website or the Services what information we collect from and/or about you, how we collect it, how that information is used and how and to whom it is disclosed.

BOOK APPOINTMENT AND CALL/ VIDEO CHAT/ EMAIL OR TEXT MESSAGES FACILITY

For Ayurveda consultation, this Website has a voluntary feature where you may choose to book your appointments with an Ayurveda Consultant. U&Iyurveda enables you to connect with the Consultants through the Website and have telephonic/video chat with the Consultant on booked time. Also, you may choose to receive certain information by way of email or text messages on the mail address or contact number provided to us by you.

U&Iyurveda will ensure that you are provided confirmed appointment on the Book facility. However, U&Iyurveda has no liability if such an appointment is later cancelled by the Consultant, or the same Consultant is not available for appointment. If you express your willingness to connect with a Consultant, you expressly provide your consent to U&Iyurveda to share the information provided by you with the Consultant and store such information, in accordance with our Privacy policy. Your conversations with the Consultant may be recorded for quality purposes. Your decision to engage with a Consultant to seek Services is voluntarily and you are doing so at your own risk.

PAYMENT, REFUND AND CANCELLATION POLICY

U&Iyurveda shall charge a fee for some of the Services being provided to you. Details about Subscription Plans for our Services are available on this Website. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.

We reserve the right to change or modify its fee structure and introduce new charges with at least 30 days prior notice to the User.

Payment for Services is expected prior to commencement of services. If you choose to pay online, a third party payment gateway option is being provided to you on the Website to make collection of payment easier. We shall not be liable in case of transaction failure for being any technical reason at the time of transaction or any loss or damage that arise while performing transaction, for any reason whatsoever.

You agree that you shall make independent determination in respect of the accuracy, completeness, usefulness, suitability, likely results or reliability prior to use or making any decision to use or not to use any information provided through our Website. Hence, no refund will be available for the Services rendered at your request. If you cancel your subscription at anytime during your active subscription period, you will not be charged again, but whatever charges you have already incurred for the current billing period will not be refunded. In addition, if your account is canceled by the company for violation of this Terms, all payments made to the Company become completely non-refundable.

By placing an order for any of our Services, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you not to subscribe any of our Services.

RESTRICTIONS

The User ID and password you may have for this Website are confidential and you must maintain confidentiality of such information. Certain areas of this Website are restricted from access by you and U&Iyurveda may further restrict access by you to any areas of this Website with or without giving notice on the Website, at any time, in its sole and absolute discretion.  

RIGHTS AND OBLIGATIONS RELATING TO CONTENT

  1. We hereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:
    1. belongs to another person and to which the User does not have any right to;
    2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    3. harm minors in any way;
    4. infringes any patent, trademark, copyright or other proprietary rights;
    5. violates any law for the time being in force;
    6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
    7. impersonate another person;
    8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
    9. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
  2. You are expressly restricted from using this Website in any way that
  1. causes, or may cause, harm to the Website,
  2. impacts user access to this Website;
  3. is found to be unsolicited communications to other Users;
  4. selling, or otherwise commercializing any Website material;
  5. engaging in any data mining, data harvesting, data extracting or any other similar activity;
  6. account verification requests are not given due response;
  1. U&iyurveda, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information (as mentioned above) generated by Users, or on being notified by the appropriate Government or its agency that the Website is being used by the User to commit any unlawful act and/or is being used in violation of Clauses ‘A’ and ‘B’ above, shall be entitled to remove or disable access to the material or information that is in contravention of the said Clauses. U&iyurvedais entitled to act, within thirty six hours of obtaining such knowledge and, where applicable, work with Users to disable such information that is in contravention of applicable law. U&iyurveda shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
  2. In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by you, U&iyurveda has the right to immediately terminate your access or usage rights to the Website and Services and to remove non-compliant information from the Website.
  3. U&iyurveda may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. U&iyurveda will comply with any duly-issued government or court directions to disable access to the User-generated information, should it be found to be illegal by a competent governmental authority.

 

NO WARRANTIES

The Information provided on the Website does not constitute an invitation or recommendation to take services from U&Iyurveda. You are advised to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, service, or other Information. All information is provided on the condition that you will make independent determination in respect of its accuracy, completeness, usefulness, suitability, likely results or reliability prior to use or making any decision to use or not to use any information. We make no representations or warranties of any kind, express or implied, as to the usefulness or suitability or accuracy or completeness or likely results or reliability of information you get on or through this Website and the effectiveness and fitness of our Services for a particular purpose.

We make no representations or warranties of any kind, express or implied, as to the operation, availability or the contents of this Website. This Website is provided “as is,” with all faults. To the full extent permissible by applicable laws, we disclaim all warranties, express or implied. In no event will we be liable to any party for any damage of any kind including direct, indirect, special, incidental, equitable or consequential damages for any use of information or services on this Website or on those affiliated with us in any way.

LIMITATION OF LIABILITY

All information is provided on the condition that you will make independent determination in respect of its accuracy, completeness, usefulness, suitability, likely results or reliability prior to use or making any decision to use or not to use any information. We are not responsible for your personal actions or choices before, during or after use of the Information you get through our Website, any of our programs or Services. You understand that your decision to use our Website for any Information, any of our programs or Services is to be taken at your own risk, with no liability on our part. If you use the Information provided through our Website, programs or Services, you accept full responsibility for the consequences of your use, or non-use, of any information provided by us through any means whatsoever. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage whatsoever arising from or out of, or in connection with, the use of this Website. You hereby release us from any and all claims, including, without limitation to, those related to misapplication of information, or any other loss, physical or mental, condition or issue experienced by you or otherwise.

Your use, or non-use, of this Information is at your own risk, and you absolve us of any liability or loss that you, or your family including minor children, if applicable, or any other person, may incur from your or their use or non-use of the information provided. By using our Website, Programs or Services, you fully and completely hold harmless, and release us and our employees, directors, consultants, or anyone affiliated with us from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, that you ever had, now have or will have in the future against us, arising from your use of the Information or in any way related to our Website, Programs or Services.

YOUR PERSONAL RESPONSIBILITY

By using Our Website, you are acknowledging that you are participating voluntarily in using our Website, our programs or Services and you alone are solely and personally responsible for your results and, you accept full responsibility for the consequences of your use, or non-use, of any information provided by us through our Website, Programs or Services. You are acknowledging expressly that you take full responsibility for your own health, life and well-being, as well as the health, lives and well-being of your family including minor children, if applicable, or for any other person for all decisions in using our Website, Programs or Services, now or in the future and you alone are solely and personally responsible for the results at your own risk, with no liability on our part whatsoever. You absolve us of any liability or loss that you, your family or any other person may incur from your or their use or non-use of the information provided.

INDEMNIFICATION

You hereby agree to indemnify U&Iyurveda to the fullest extent from and against any and all liabilities, costs, demands, causes of action, damages and expenses arising out of or in any way related to your breach of any of the provisions of these Terms.

SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable under any applicable law, such invalidity or unenforceability shall not render these Terms invalid or unenforceable as a whole, and such provisions shall be modified/ deleted without affecting the remaining provisions herein.

VARIATION OF TERMS.

U&Iyurveda reserves the right to modify or to revise or terminate any portion of the Terms at its sole discretion with or without notice. You are advised to read the Terms and Conditions at regular intervals. The Terms and Conditions so modified will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website. In the event there are significant changes in the Terms, U&Iyurveda will display a notice on the Website or send Users an email so that you may review the changed terms prior to continuing to use the Services. If you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact customersupport@youandiyurveda.com to deactivate your account. Unless stated otherwise, U&Iyurveda’s current Terms apply to you and your account.

If you use the Services or access the Website after a notice of changes has been sent to you or published on the Website, you hereby provide your consent to the changed terms.

GOVERNING LAW & JURISDICTION

The Site is owned, controlled and operated by U&Iyurveda Healthcare Private limited from Ujjain, India. We make no representation that Material in the Site is appropriate or available for use in other locations. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

These Terms shall be governed by, construed and enforced solely in accordance with the laws of India, and the courts at Ujjain (Madhya Pradesh) shall have exclusive jurisdiction in this regard. You submit to the non-exclusive jurisdiction of the courts located in Ujjain, Madhya Pradesh for the resolution of any disputes relating to the matters contained herein.

CONTACT INFORMATION

For any question regarding this Website Terms and conditions, you may contact us at customersupport@youandiyurveda.com. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding the Terms.

If you have any grievance with respect to our Website, Services or use of your information, you may communicate such grievance to:

 

U&Iyurveda Healthcare Private Limited

A-6/1, Rishi Nagar,

Dewas Road, Ujjain,

Madhya Pradesh, India- 455010

e-mail: customersupport@youandiyurveda.com